Norwegian Epic 7 Night Cruise Departing March 16th 2014Tweet
Sailing for Norwegian, Norwegian Epic was built in 2010. Norwegian Epic has a top sailing speed of 22 kn. Norwegian Epic holds a total of 4100 passengers. is operated by a crew of 1708. Ship Mate users have rated Norwegian Epic a 3.6 out of 5.
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5-stars for the Haven, 3.5 stars for the cruise itinerary and 2.5 stars for Norwegian's staff training (outside of the Haven and the exceptions listed below) The Haven upgrade we paid for was well worth the exceptional the price for the level of customer service, Haven facilities (restaurant, lounge, 3 bars, pool, hot tubs, sauna, steam room and small workout facilities), special access to shows and priority disembarkation. We ate all of our breakfasts and most of our lunches in the Haven restaurant. Excellent food and service!!! The Smoked Salmon Frittata, Crabcake benedict and pancakes were all delicious. I ate the Swordfish burger for lunch everyday. Skip the bun and have it on Arugula. The Haven concierge staff (especially Noemi who was THE MOST EXCEPTIONAL person on the ship due to her level of CUSTOMER SERVICE) were very nice and very accommodating. Also, our butler (Teresa), the Haven lounge bartender (Lillie) and the Haven restaurant manager (Justin) were exceptional. I filled out many of Norwegian's HERO forms for the staff and service in the Haven area. The entertainment: The Cirque Dreams dinner show (dinner was ok), Priscilla Queen of the Desert and Burn the Floor were ALL VERY GOOD SHOWS!! Unfortunately, several items dampened our overall experience with Norwegian. 1) As we departed one of our last ports, we encountered HEAVY fog as we were leaving the last port. The fog lasted most of the night which meant the fog horn was used frequently. We know the fog horn had to be blown for safety, but unfortunately it seemed like it was located DIRECTLY above the Haven area. 2) Outside of the Haven area, the majority of bartenders provided mediocre service (except for the excellent and friendly service by Bernard at Wasabi and Petra who worked the bar at one of the shows as well as the Bliss nightclub) and we experienced poor (bordering on rude) service in the Atrium. Fortunately, I used Norwegian's forms for fine service (known as HERO forms) to document the non-HERO, we encountered. Specialty restaurants, especially Cagney's, were very nice and the food and level of service at Cagney's was EXCELLENT. O'Shehans Pub food and service were POOR! Don't bother eating there. In general the ports and excursions were nice. We'll be going back to Santa Cruz de Tenerife in the Canary Islands and SPAIN! Especially Barcelona!!! We'll be going back there for SURE! We aren't seasoned cruise shippers so take that into account with my review.jmcinphx, last Tuesday at 4:36 PM
The cruise was excellent. The staff in terms of friendliness and attentiveness is second to none. The ship was immaculately clean. The ports were interesting (much better then the Caribbean) and the weather was in the sixties. The ship itself was built without much thought or planning: In the Beatle showroom there are oversized chairs for 25-30 with the other 170 people standing The showroom seats 650 on a ship with over 4000 passengers. The main lobby seating is totally inadequate for the events. Sit on floor or stand. And, of course there is no bathrooms in the stateroom. There is a cubicle for washing, there is a cubicle for shower and there is a cubicle toilet. The food was good, better then average in the main dining rooms. The specialty menu's are to limited and needs to have some change or variation. The shows were very good; the Circus show was fabulous, Priscilla was excellent, as was Burn the Floor.capital133, last Saturday at 12:33 PM